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5 big hesitations users have before they buy
Humans are wired to resist risk. Even if someone’s actively looking for what you offer, their brain is scanning for reasons not to buy. There's 5 main hesitations nearly every customer will have, so here's how to address and overcome them.
Lucy
Aug 155 min read


Your website footer design deserves more love
The humble footer often doesn't get much attention in a website re-design, and yet, it’s quietly doing some seriously heavy lifting.
Lucy
Jul 303 min read


How to understand what your customer needs
Most business owners are working with a version of their customer that only exists in their head. But if you don't deeply understand what your audience needs from you, your website, your offers, and your copy will struggle to connect.
Lucy
Jul 233 min read


Your website customer experience should equal your customer expectations
There’s a quote I love by Brandon Coleman Jr. that says: "Customer experience = customer expectation." We often jump straight into user journey mapping. But none of that matters if you don’t actually know what your customer expects from your site in the first place.
Lucy
Jul 24 min read


Your website isn't slow, your images are
Most of the time, your website isn’t slow because of some massive technical issue. It’s slow because your images are way too big.
Lucy
Jun 183 min read


The psychology of website navigation
It's easy to overlook website navigation. You know how to get to the important pages so shouldn't this be obvious for your visitors too?
Lucy
Apr 94 min read


10 common website mistakes costing your small business clients (and how to fix them)
Already this year I've seen patterns with the website 'problems' clients come to me with. These are the most common issues (with fixes!).
Lucy
Apr 25 min read


The website features I wish more service-based businesses used
SO many service-based businesses are underusing their websites simply by not knowing what services are out there for them.
Lucy
Mar 196 min read


What to do when your website traffic is growing but leads aren't converting?
One of the most common issues I’ve seen is websites that have done the hard part of getting visitors, but then can't convert them.
Lucy
Feb 123 min read


How to actually many money whilst you sleep
It's cliche isn't it. The whole "make money whilst you sleep" idea. But the real way to make money while you sleep is through your website.
Lucy
Feb 53 min read


How to optimise your website for neurodivergent users
There’s been a growing conversation about inclusivity in both the physical and digital world, and rightly so.
Lucy
Jan 223 min read


How to design a personalised user experience for your small business website
A personalised experience can make all the difference between someone browsing and someone becoming a loyal customer on your website.
Lucy
Jan 134 min read


Quick ways to optimise your website for last-minute Christmas shoppers
The holiday season is in full swing, and if you feel like time is running out to attract last-minute Christmas shoppers, you're not alone!
Lucy
Dec 5, 20244 min read
![Are you scaring away your users? The dark [patterns] side of web design](https://static.wixstatic.com/media/fa0b43_ac58497cdd174c6f80eb1ea85adb2adb~mv2.png/v1/fill/w_445,h_250,fp_0.50_0.50,q_35,blur_30,enc_avif,quality_auto/fa0b43_ac58497cdd174c6f80eb1ea85adb2adb~mv2.webp)
![Are you scaring away your users? The dark [patterns] side of web design](https://static.wixstatic.com/media/fa0b43_ac58497cdd174c6f80eb1ea85adb2adb~mv2.png/v1/fill/w_306,h_172,fp_0.50_0.50,q_95,enc_avif,quality_auto/fa0b43_ac58497cdd174c6f80eb1ea85adb2adb~mv2.webp)
Are you scaring away your users? The dark [patterns] side of web design
Your website goal should always be to create a user-friendly experience that encourages visitors to take the action you want.
Lucy
Oct 31, 20244 min read


Writing small but powerful copy to boost your small business website engagement
When writing copy for your website, don't just focus on the big stuff like your headlines. Microcopy can improve your website experience,
Lucy
Oct 23, 20245 min read


Features you didn't know could boost your small business website conversion rate
Sometimes, it’s the unexpected elements that make a visitor stop, engage, and ultimately convert into a customer.
Lucy
Oct 17, 20244 min read


Creating the perfect FAQ page for your small business
If you think your FAQ section page is just a place for visitors to find answers, think again.
Lucy
Oct 11, 20244 min read


Is your website design triggering the right user emotions?
Emotion plays a key role in the decision-making process. It’s not just about what your website says, but how it makes people feel.
Lucy
Oct 7, 20243 min read


How to optimise your website homepage for maximum conversions
A well-optimised homepage can be the difference between a visitor bouncing away or sticking around to learn more about your services.
Lucy
Oct 3, 20244 min read


The importance of website accessibility in website design
Around 16% of the global population has a disability. Having a website that works for everyone is key to building a strong online presence.
Lucy
Sep 16, 20245 min read
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